FAQ. Questions. Answers.
Nothing but the truth.
Our No Questions Asked Return Policy
We know it's gamble buying beauty products online and we want to help. We created our No Questions Asked Return Policy to make it possible for everyone to try Isla. We believe you're going to love them, but if you aren't thrilled 10 days after delivery, simply forward us your order confirmation at email@example.com with a note about your return and we'll get the return process started, free of charge.
Unfortunately any returns initiated greater than 10 days following delivery of your package will not be accepted.
Where are you stocked?
Currently all products are available via our website.
Do you ship internationally?
Currently we ship exclusively throughout the USA. Located outside the USA but interested in buying? Email us at firstname.lastname@example.org or DM us at @islabeauty on Instagram.
How can I return an item?
If you have problems with your product, please contact email@example.com and we will be there to assist you.
What if I have a problem with my order?
If you have any problems with your order, please contact firstname.lastname@example.org with your order number and the issue you are experiencing.
How long does my order take to arrive?
Orders placed before 11am EST each business day will ship the same day. If you placed your order after 12pm EST, your order will ship on the next business day. Our warehouse does not ship orders placed on weekends or public holidays until the next business day.
What shipping options do you offer?
Our standard shipping is sent via USPS and typically arrives within 4 – 6 days of order.
Our express option is sent via Fedex and typically arrives within 1 -2 days of order.
Can't locate my package.
If you are having trouble finding your order, please reach out to email@example.com with your order number and we will help you track it.
My order is incorrect or missing items.
If you have incorrect or missing items in your order, please write to firstname.lastname@example.org with your order number and the missing items.
Can I cancel an order?
If you wish to cancel an order please reach out to email@example.com with the details, and we will do our best to assist you.
Are you cruelty free?
Yes, all ISLA Beauty products are cruelty free. All of ISLA Beauty vendors and partners share this same standard. Animal welfare and ethical policies are fundamental values to our company.
Can I resell products?
No, you cannot resell our products. All products are for personal use only.
When will my credit card be charged?
You will be charged when your order is accepted and processed via our website.
What payment forms do you accept?
We currently accept Debit Card, Credit Card, Paypal, and Apple Pay.